Frequently Asked Questions
How can we help you?
Here you’ll find answers to frequently asked questions. If your question is not listed, feel free to contact us through the contact form.
Delivery
How much is the shipping cost?
Netherlands
For parcel delivery or delivery to a pickup point, the cost is €6.95.
Shipping is free for orders over €100.
Belgium
For parcel delivery or delivery to a pickup point, the cost is €12.95.
For orders over €100, the shipping cost is €6.95.
Shipping is free for orders over €200.
What is the expected delivery time?
At TJOTTO, all products are crafted after you place your order, resulting in a delivery time of 7 to 9 business days.
Warranty
What is the warranty on a product I purchased from TJOTTO.com?
At TJOTTO, we stand behind the quality of our products. That’s why we offer a two-year statutory warranty on all the items we sell. This means you are entitled to a free repair or replacement if you encounter a defect or issue within this period that is not caused by misuse.
Our warranty covers all manufacturing defects and other faults that are not caused by you. If you experience any problems, please contact us and we will ensure that your issue is resolved quickly and efficiently.
We are here to assist you and ensure you are satisfied with your purchase. For more information about our warranty terms and process, please reach out to our customer service.
Terms of service
Right of Withdrawal
Is the right of withdrawal applicable to TJOTTO products?
No. All products offered on tjotto.com are excluded from the right of withdrawal.
Why is the right of withdrawal not applicable to TJOTTO products?
All products offered on TJOTTO.com are specifically made or customized for you. Read more about this on the Consuwijzer website.